Customer Service training courses and schools
Customer Service Skills and Management programs, certificates, diplomas and degrees

Total 264 training course(s)/program(s) at schools in United States.



Carew International, Inc.

Training Center/Campus: Cincinnati, Ohio, United States
Phone No.: 1-800-227-3977

Excellence in Customer Service Workshop

Course Format: On-Site / In-House / Private Tutoring  V

Participants learn:
•The business impact of effectively managing you customer’s “Moments of Truth?in every service interaction.
•How to leverage a powerful, customer-focused communication strategy to maximize the positive outcome of every service call.
•A simple, flexible format for uncovering additional business opportunities as a natural outcome of providing outstanding customer service.

Meeting the Service Challenge
•Participants discover how to turn customer problems into new sales opportunities.
•They will get first-hand practice with an extraordinarily effective, field-tested transaction tool: the Problem-Solving process model.

Building Customer Relationships
•Before needs can be addressed, customers must be heard and understood. Participants explore the unique personality orientations that influence customer perception.
•An interactive group activity leads to on-site practice, using a proven human-dynamics model... [Read More]


Computer Systems Institute

Training Centers/Campuses: Chicago, Elgin, Gurnee, Skokie, Illinois, United States
Phone No.: 888.451.5155

CUSTOMER SERVICE

Course Format: Public Course / Instructor-Led / Open Enrollment

- Strategies on Challenging Customer Service Issues
- Customer Retention and Satisfaction
- Leadership in Customer Service


IIT School of Applied Technology

Training Centers/Campuses: Bedford Park, Chicago, Wheaton, Illinois, United States
Phone No.: 708.563.1576, 312.567.5290, 630.682.6000

Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment  V



The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Who Should Attend:

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, small business owners, and managers who desire customer service training in order to train their staffs and reinforce their skills.

Learning Objectives:

•State what customer service means in relation to all your customers, both internal and external
•Recognize how your attitude affects customer service
•Identify your customers?needs
•Use outstanding customer service to generate return business
•Build good will through in-person custome... [Read More]


DePaul University Continuing and Professional Education

Training Center/Campus: Chicago, Illinois, United States
Phone No.: (312) 362-6300

Customer Service Excellence (Certificate)

Course Format: On-Site / In-House / Private Tutoring  V

Great organizations recognize that financial strength requires superior customer service. In this one-day seminar, your employees will learn the techniques needed to interact with customers effectively. Building a positive rapport with customers allows for personal and organizational success. Half-day follow-up training and coaching sessions after 90 days are provided to review techniques that are working and discuss those that are not. Individual coaching is also available.


Texas Southern University

Training Center/Campus: Houston, Texas, United States
Phone No.: 713-313-7011

Managing Customer Service

Course Format: Online / Virtual Classroom / Webinar  V

Exceptional customer service doesn’t just happen, it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company’s actual performance to their potential performance. To do this, managers need to first understand how their company uses knowledge, standards, delivery, and communication to meet customer’s needs. They then determine where the gaps in these areas are, and work to narrow those gaps. This helps the company deliver better customer service. This course discusses ways to manage the customer service process. It is designed for general business audiences.

By the end of this course the learner will be able to:
•State why a gap analysis is important.
•Describe the knowledge gap.
•Summarize the standards gap.
•Explain the delivery gap.
•Describe the communications gap.

Competitive Advantage of Exceptional Customer Service

Course Format: Online / Virtual Classroom / Webinar  V

All companies have competition. Depending on the industry, a company’s competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them. Companies that invest in creating a strong service-oriented culture are more likely to deliver exceptional customer service, this in turn becomes a strategic advantage for the company. This course discusses exceptional customer service and how to leverage it into a competitive advantage.

By the end of this course, the learner will be able to:
•State how exceptional service becomes an advantage
•Describe the role of building trust
•Explain customer perceptions
•Summarize how to earn loyalty
•List several best practices

Customer Service in Behavioral Health

Course Format: Online / Virtual Classroom / Webinar  V

Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.

After the completion of this course you should be able to:
•Identify the difference between exceptional and mediocre client service
•State why effective client customer service is important for both the agency and the individual
•Name methods for how to communicate effectively with clients, List several customer service best practices
•Identify methods for how to handle upset or difficult clients

HVAC Customer Service

Course Format: Online / Virtual Classroom / Webinar  V

HVAC Customer Service Module 1
Practical HVAC Customer Service
•Split Second Response
•Fix the Thermostat, not the Customer
•Contain, Qualify &, Correct
•Attitude, Aptitude and Dreaded Morning Calls
•Qualify the Details
•Technician’s Common Courtesy
•Greeting Customers
•Opening &, Closing Calls

HVAC Customer Service Module 2
HVAC Customer Service Tactics
•Truth in HVAC Customer Service
•Service Placebo
•Using “I?Instead of “You? •Accentuating the Positive
•Errors, Absolute Extremes, Imperatives
•Rushing Customers off the Phone
•Verbose Customers
•Using Restraint not Retaliation
•When Less Information is More
•Customer Service Process
•Three F Method

HVAC Customer Service Module 3
Virtual HVAC Customer Service
•Voicemail Etiquette
•Garbage In, Garbage Out
•Do It Right the First Time
•Handling Email
•Email vs. Tel... [Read More]


Temple University Center City

Training Center/Campus: Philadelphia, Pennsylvania, United States
Phone No.: 215.204.TUCC (8822)

Customer Service

Course Format: On-Site / In-House / Private Tutoring  V

Learn the verbal techniques that ensure that your employees and your customers (both internal and external) are satisfied every time. Participants will learn the answers to the following questions: what does every customer expect?, how do you rate your customer service IQ?, how do you begin and end a transaction (in person or over the phone)?, how do you listen and discover the customer&,#146,s real needs?, how do you select the right words that show courtesy, concern, and competence?, how does internal customer service impact external service?, and other helpful information including e-mail etiquette and voice mail do&,#146,s and dont&,#146,s.



Maricopa Skill Center

Training Center/Campus: Phoenix, Arizona, United States
Phone No.: 602.238.4300

Customer Service Representative (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

In the Customer Service Representative program you will develop your skills as a polished customer service professional. You will develop communication skills to listen and respond to customer needs, technical and interpersonal skills to provide consistent quality services.
JOB TITLE: Customer Service Representative, Account Manager, Client Services Representative, Account Representative, Customer Service Specialist, Customer Service Agent, Member Services Representative, Account Service Representative, Call Center Representative.


South Mountain Community College

Training Center/Campus: Phoenix, Arizona, United States
Phone No.: 602.243.8000

Pharmacy: Customer Service (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

The Certificate of Completion (CCL) in Pharmacy: Customer Service program is designed to provide students with the knowledge and skills needed to meet the challenges of working in the retail pharmacy environment. The courses will cover federal and state pharmacy regulations and pharmacy services including prescription dispensing and drug distribution and control. Emphasis will be on providing quality customer service and using effective communications and interpersonal skills when dealing with pharmacy customers and personnel.


Rio Salado College

Training Center/Campus: Tempe, Arizona, United States
Phone No.: 480-517-8000

Quality Customer Service (Certificate)

Course Format: Online / Virtual Classroom / Webinar

The Associate in Applied Science (AAS) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment. Courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.


El Centro College

Training Center/Campus: Dallas, Texas, United States
Phone No.: 214.860.2000

Customer Service Phone Skills Workshop

Course Format: On-Site / In-House / Private Tutoring

This workshop combines phone skills and customer service excellence by providing
guidelines, techniques, and the opportunity to practice as well as explore with employees
the kind of customer service representative they want to be.


SMU Cox School of Business

Training Center/Campus: Dallas, Texas, United States
Phone No.: 800-768-6699

Service Quality & Customer Services Consequences

Course Format: Public Course / Instructor-Led / Open Enrollment  V

The first part of the class is an introduction to service quality - what it is, how it can be measured, how it can be improved and whether it can provide competitive advantage. Then we move into a case study of American Airlines, discussing appropriate definitions and limitations on improving quality in a challenging industry, and framing theoretical constructs with practical, real-world examples.


SMU Continuing and Professional Education

Training Center/Campus: Dallas, Texas, United States
Phone No.: 214-768-2273

Customer Service (Certificate)

Course Format: Online / Virtual Classroom / Webinar  V

Keys to Customer Service
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Extraordinary Customer Service
Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordin... [Read More]


Richland College

Training Center/Campus: Dallas, Texas, United States
Phone No.: 972.238.6100

Customer Sales and Service

Course Format: Public Course / Instructor-Led / Open Enrollment

Practical information and techniques to create excellent customer sales and service unique to the travel public.

Technical Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.


Drexel University

Training Center/Campus: Philadelphia, Pennsylvania, United States
Phone No.: 215-895-2000

Customer Service for Professionals

Course Format: Online / Virtual Classroom / Webinar  V

This course covers the principles of managing in a service environment with an emphasis on procedures and results that are necessary for all service organizations. Analysis, planning, and problem solving strategies will be examined to empower successful customer oriented employees along with consideration of factors that influence customer service organizations.


Cosumnes River College

Training Center/Campus: Sacramento, California, United States
Phone No.: 916-691-7344

Culinary Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Customer service is a skills development course to provide entry-level training in front of the house principles for quantity operations. The components of professional hospitality and meal service will serve as the foundations for this course. Students will participate in hands-on culinary customer service for the culinary programs catering events.

Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment

This course is a study of the principles involved in building an effective customer service team. Customer service activities in business, government, and other service industries will be examined in terms of the value added to the organization. Improved customer services will be emphasized.

Pages: 1 2 3 4 5 6 ...

[ Popular Topics ]



- Course Subjects -
Ask for Training
Add Courses